Return Policy
At Pavlmi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Hair Tools, you may return the product within 30 days of the purchase date for a refund or exchange.
Return Eligibility:
- Items must be unused, in their original condition, and returned in the original packaging.
- Products that are damaged, altered, or show signs of use may not be eligible for a refund.
- Some items, such as hygiene-sensitive products, may be non-returnable for safety reasons. Please check the product description for any specific return restrictions.
How to Initiate a Return:
- Contact our Customer Service team at [email protected] with your order number and reason for return.
- Our team will provide you with instructions and a return authorization if applicable.
- Ship the item back to us at the following address: Pavlmi Returns
893 Splendor Loop
Eagle River, AK, 99577
USA
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure your return is received.
Refund Processing:
- Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
If you have any questions or need assistance with your return, please contact us at [email protected] or call +1 870-349-1548.
Thank you for shopping with Pavlmi!